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Platform language vs. conversation language

  • User interface (UI): All menus, buttons, settings, and general platform navigation are in English. Currently, the FirstQuadrant UI does not support other interface languages.
  • AI communication: FirstQuadrant’s AI can understand messages in any known language and respond fluently in that same language, including following grammar, tone, and cultural norms specific to a region.

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How to configure language support

To enable language-specific replies from the AI, you need to create a fine-tuning rule.

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Step 1: Create a new general rule

  1. Navigate to the Fine-Tuning Settings
  2. Click New Rule.
  3. Select General Rule as the type of fine-tuning.
  4. Define the audience: You can apply the rule to all contacts, or limit it to a specific segment

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Step 2: Write the instruction

The instruction should specify:
  • When to switch to the target language
  • Which grammar rules to follow (if applicable)
Examples:
  • “If a contact reaches out in German, reply back in German using Swiss grammar conventions.”
  • “Respond in Spanish when the incoming message is in Spanish. Use neutral Latin American phrasing.”
  • “Always reply in Japanese if the contact is located in Japan.”
  • “Always reply in Italian, no exceptions.”
The AI will automatically detect the language of the incoming message and apply the rule accordingly.

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Additional notes

  • You can be as granular or broad as needed. Whether it’s distinguishing between Swiss and German variants of German, or using Canadian French vs. European French, the underlying AI can handle it with precision.
  • These rules are guidelines, not rigid if-statements. The AI will use its reasoning to apply them where appropriate, especially when dealing with multilingual contacts or edge cases.
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