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Support options in FirstQuadrant

FirstQuadrant offers multiple support channels to ensure you can get help quickly, whether you’re troubleshooting an issue, looking for guidance, or just exploring how to best use the platform.

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Where to find help

You can access support directly from within the FirstQuadrant platform:

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1. Help and support menu

In the bottom-left navigation, click on Help and support to access:

  • Book a 1:1 call: Schedule time with our team for personalized assistance.
  • Email support: Reach us directly via email at [email protected]
  • Phone support: If enabled, you can get real-time help via phone.
  • Getting started guide: A quick guide for new users.
  • FirstQuadrant Docs: Access the full help center documentation, product how-tos, and best practices.

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2. Ask assistant

Also in the bottom-left navigation, the Ask assistant feature lets you interact with our AI assistant. You can ask product-related questions and receive real-time, context-aware answers.

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Slack Connect support (if set up)

If your workspace is connected to FirstQuadrant via Slack Connect, you can:

  • Ask questions directly in the shared Slack channel and one of our team members will reply as soon as possible.
  • Mention @FirstQuadrant to engage our AI assistant for real-time answers.

This channel is ideal for fast, collaborative troubleshooting.