Integrations settings
Adding generic email addresses
This article explains how to add generic inbound email addresses like [email protected] or [email protected] to FirstQuadrant. It covers two methods—either by manually logging the email as a note or by directly adding the email address to FirstQuadrant. The guide also outlines key limitations, including support only for sales-related emails and the requirement for real (non-alias) email addresses.
Generic email addresses like
[email protected] or [email protected] can be added to FirstQuadrant in two ways:
Option 1: Manually adding contacts with inbound email as a note
- Manually add the contact to FirstQuadrant.
- Include the inbound email address as a note in the contact entry.
- FirstQuadrant will then evaluate the next steps based on the information in the note.
Option 2: Adding the generic email address to FirstQuadrant
- Add the generic email address to FirstQuadrant.
- Do not connect it to any team member.
- Any sales-related inbound emails received at the address will automatically add a contact in FirstQuadrant with a corresponding response.
Important Notes:
- Only sales-related emails will be added to FirstQuadrant. Other types of emails will not be processed.
- Only real email addresses work at the moment. Email aliases will not function.
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Add FirstQuadrant as a trusted developer in Google WorkspaceThis helpdesk document provides a step-by-step guide for Google Workspace super admins on how to designate FirstQuadrant as a trusted third-party app. It walks through the process in the Google Admin console—from locating the API controls to entering the correct OAuth client ID and assigning trusted access. The guide clarifies that this action only allows FirstQuadrant to request access and does not grant any permissions by default.
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