This article explains the difference between active and inactive contacts in FirstQuadrant. It outlines how contact state affects AI engagement, when and how to change a contact’s status, and how to manage contact activity during bulk imports. Use this feature to keep your action list focused and avoid unnecessary credit usage.
Feature | Active Contact | Inactive Contact |
---|---|---|
Emails synced | ✅ Yes | ✅ Yes |
Calendar events synced | ✅ Yes | ✅ Yes |
AI-generated actions | ✅ Yes | ❌ No |
Uses AI credits | ✅ Yes | ❌ No |
Best used for | Active sales conversations | Post-sale, cold leads, internal use |